All RealDealBrazil.com products are guaranteed to be free of defects in workmanship and materials for up to one year from the date of purchase. If an item is found to be defective within that time we will gladly replace it or send the appropriate replacement parts at no cost to you. We stand by our products and our goal is for you to get maximum enjoyment out of your purchase. Normal wear and tear is not covered by our warranty, nor is mold, stains, rust, animal damage, mildew, or damage from improper storage, use, maintenance, and care.
Note: An original sales receipt must accompany any warranty claim request.
WHEN'S IT GONNA SHIP?
Fast shipping R us! Our goal is to ship your Real Deal Brazil order the same business day if your order is received before 3:00 p.m. EST; otherwise, we ship the next business day, as we also do if your order is placed on a weekend or holiday. Barring societal collapse and/or the anticipated zombie apocalypse, customers in the U.S. can typically expect orders to reach them within that next 2-7 business days, depending on the delivery address; Alaska, Hawaii and U.S. Territories addresses may take longer, however, as will shipments to Canada.
Alaska, Hawaii and U.S. Territories: For products to be shipped to addresses in either state or in one of the U.S. Territories, please contact us directly at email@example.com to place your order.
Canada: For products to be shipped to addresses anywhere in Canada, please contact us directly at firstname.lastname@example.org to place your order.
All Real Deal Brazil orders ship FedEx Ground and FedEx SmartPost, because we've found it overall to be more reliable than other shipping methods, and it also gives us the ability to track packages, if anything ever goes awry in shipping. All in-stock items typically ship same-day if ordered before 3:00 p.m. on a business day.
Shipping times may vary, of course, due to inclement weather.
*Please call Customer Service for expedited shipping (252) 317-1954).
FASTER! I Need It Faster!
We can help! We're pleased to also offer a FedEx guaranteed-shipping option to U.S. and Canadian addresses. To request this option, e-mail us at email@example.com, subject line: Request for FedEx guaranteed shipping. Be sure to include in your note not just your name and shipping address, but also a phone number, so we can contact you either that same business day (if we receive the e-mail early enough), or the next available business day, to arrange for your desired shipping date and complete your order.
For Canadian orders shipping FedEx guaranteed: Please note that customs fees and any applicable taxes are the responsibility of the package recipient.
For Our Canadian Customers
All Canadian orders will need to be placed directly through our customer-service department and not through this Website; please contact firstname.lastname@example.org to place your order! We ship FedEx Ground to Canadian addresses (please note that customs fees and any applicable taxes are the responsibility of the package recipient), and tracking info is provided.
FOR OUR INTERNATIONAL CUSTOMERS
Due to varying shipping considerations for individual countries, we have to handle all non-U.S. or Canadian orders through our customer-service department, and not through this Website; contact email@example.com. If we are offering a special on shipping unfortunately international shipping does not qualify.
But for much cheaper, and faster, shipping for you fine folks across the pond, contact our European counterpart of the Real Deal Brazil, www.RealDealBrazil.eu, to place your order.
ALL OTHER INTERNATIONAL CUSTOMERS
Due to varying shipping considerations for individual countries, we have to handle all non-U.S. or Canadian orders through our customer-service department, and not through this Website; contact firstname.lastname@example.org.
New Hat Doesn't Quite Fit Ya?
Did you get surprised by the size of your own head? It happens. So now you've got a hat that's a little too big, or maybe a little too small. No worries; we've got your back! Or your head, anyway...
Simply send us back your wrong-sized hat (if possible, please use the same envelope it came in; be a pal to all the non-zombie critters of the world), and we'll replace it with one of a larger/smaller size!
If you aren't able to reuse the original shipping envelope, please be sure to pack the hat you are returning in a mailer that measures at least 20" x 14". Shipping in anything smaller risks distorting the hat's wire brim in transit, and sometimes permanently bending the wire to where the hat cannot again be reshaped, making it no longer wearable.
Returns should be addressed:
Real Deal Brazil
Return for Order # …
305 Industrial Blvd.
Greenville, NC 27834
You'll find your order number included in any correspondence from us (your initial sales confirmation upon placing your online order, for instance, or in our own e-mail confirmation back to you).
If you're returning your item for a refund, and you've received a prepaid shipping label, $6 will be deducted from your refund once your return has been received.
We stand by our products. If you need to send back an RDB item that has some damage, or are returning it within 60 days of purchase because you've decided it's just not for you, please follow the same steps listed above for returning a hat of the wrong size (except that you obviously don't need to include a check with it!). Items must be new, unused, and resellable to be eligible for return. Also, please understand that shipping fees are non-refundable. All orders to Canada are not subject to Exchange or/and Return.
Upon receipt of returned merchandise, we will credit the amount you paid for the product(s), minus our original shipping cost. We will advise you of the amount of this shipping cost when the return authorization is provided. When returning or exchanging item(s) please keep the original packing. We are unable to send out a box or packaging for returns or exchanges. If you do not have the original packaging, you will be responsible for obtaining a new packaging and/or box.
Address Change Policy
Please verify your email order confirmation that your shipping address is correct and call customer service immediately if you need to change the shipping address. In the event that you wish to change the shipping address once the order has shipped, there will be a fee to reroute the package. This fee will vary per order, depending on where the package is in transit and the desired location. Please avoid this fee by double checking the address on your order confirmation.
At Real Deal Brazil, we do our best to process and ship orders quickly. Because of this, there is not always a lot of time between when an order is placed and when it is shipped. Please verify that your order is correct before placing it because once an order has shipped, we are not able to make changes or cancel it. If you need to change or cancel an order that has shipped, you will need to contact us for a return authorization. Customers are responsible for the return/rerouting shipping cost. For more information please see our Return Policy above.
Delayed or Refused Delivery
FedEx will make three attempts to deliver your packages to your house or shipment destination. If no one is there to receive the package, FedEx will leave a notice stating that they have made an attempt and when they will make their next attempt, as well as their contact information. If you prefer that your package is left at your door, you may leave a signed notice giving FedEx permission for your package to be left outside your home without a signature. After three unsuccessful delivery attempts by FedEx, packages will be sent back to Real Deal Brazil. In this case, the customer will be responsible for the full shipping costs as estimated by FedEx for reshipment.
All refused Deliveries are treated as a regular return. If you refuse a delivery of any order placed on Real Deal Brazil, the package will be returned to our warehouse. You will receive a refund for the merchandise and tax paid minus the return shipping charges. For more information please see our Return Policy above.