To our customers,
We are all in this together, although we may be apart! We’re closely watching the situation with COVID-19 and making business decisions and taking the necessary actions day-by-day.
We’re committed to the health of our associates and customers and want to ensure we are doing everything we can to offer support and service during these uncertain times.
We wanted to provide an update on our business:
- We’re continuing to operate Real Deal Brazil to ensure you can turn your adventure gear destination.
- We’re closely following guidance from the Centers for Disease Control and Prevention (CDC) and local health officials. We have significantly increased our cleaning and sanitization routines, providing associates in our warehouses with cleaning supplies and ensuring our facilities are frequently and thoroughly sanitized.
- Due to the impact on our suppliers and fulfillment network, customers may find that items are either unavailable or experiencing delays in manufacturing and/or delivery. Our team is working hard to ensure availability and estimated delivery times shown on site are as accurate as possible. Unfortunately, we are unable to offer Expedited Shipping options at the moment.
- Our customer service specialists are working from home and will continue to be available to answer all of your questions Monday through Friday from 8AM until 4PM EST.
- We will continue to do our best in getting your orders as fast as possible, and appreciate your patience if you experience any shipping delays.