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Real Deal Brazil's Holiday Info & Response to COVID-19.

Home Support Shipping & Returns

Holiday Info

Customer Service Schedule Changes

  • Our offices will be closed on Thursday, November 26th and reopen on Friday, November 27th with an 8:00 AM - 2:00 PM schedule.
  • Our offices will be open on Wednesday, December 23rd with an 8AM - 2PM schedule.
  • Our offices will be closed on Thursday, December 24th, Friday, December 25th and Friday, January 1st.
  • Normal business hours are Monday-Friday 8AM - 4PM.

Manufacturing Schedule Changes

  • Purchase Orders with Handcrafted to Order or Made to Order items processed on or after Friday, December 18th will be added to the manufacturing schedule starting on Monday, January 4th.

Shipping & Delivery Schedule Changes

  • Purchase Orders processed after 12:00pm EST on Wednesday, November 25th will be shipped on or after Friday, November 27th.
  • Purchase Orders processed after 12:00pm EST on Wednesday, December 23rd will be shipped on or after Monday, December 28th.
  • Purchase Orders processed after 12:00pm EST on Thursday, December 31st will be shipped on or after Monday, January 4th.

THURSDAY, NOVEMBER 26th (Thanksgiving Day):

  • NO shipments or deliveries will be made on this day for any shipping carrier.

THURSDAY, DECEMBER 24th (Christmas Eve):

  • NO orders will be shipped out on this day for any shipping carrier.
  • All FedEx, USPS and UPS packages already in transit that are due to be delivered on this day will be delivered as usual for all shipping methods.

FRIDAY, DECEMBER 25th (Christmas Day):

  • NO shipments or deliveries will be made on this day for any shipping carrier.

THURSDAY, DECEMBER 31st (NEW YEAR EVE):

  • Only orders processed before 12:00 PM EST on that day will be shipped out.
  • All FedEx, USPS and UPS packages already in transit that are due to be delivered on this day will be delivered as usual for all shipping methods.

FRIDAY, JANUARY 1st (NEW YEAR DAY):

  • NO orders will be shipped out on this day for any shipping carrier.
  • NO shipments or deliveries will be made on this day for any shipping carrier.

Holiday Carrier Shipping Schedule (11/02/2020-01/03/2021)

  • For delivery by December 24, order by the following dates before 12:00pm (EST).
State Standard FedEx Home Delivery Overnight Saturday Delivery
GA, NC, SC, VA December 22 December 23
AL, FL, GA, IL, IN, KY, MO, NJ, NY, OH, PA, SC,TN, VA, WV December 21 December 23
AL, AR, CT, CO, DC, DE, IA, IL, IN, KS, LA, MA, MD, ME, MI, MN, MO, MS, ND, NE, NH, NJ, NM, NY, OH, OK, PA, RI, SD,TN,TX, UT, VT, WI, WV, WY December 18 December 23
AZ, CA, CO, ID, MT, ND, NM, NV, OR, SD, TX, UT, WA, WY December 18 December 23
CA, ID, MT, NV, OR, WA December 17 December 23

Holiday Carrier Shipping Map (11/02/2020-01/03/2021)

Holiday Shipping Map

When's It Gonna Ship?!

Fast shipping R us! Our goal is to ship your Real Deal Brazil order the same business day if your order is received before 3:00 p.m. EST; otherwise, we ship the next business day, as we also do if your order is placed on a weekend or holiday;
When's It Gonna Ship

Otherwise, we ship the next business day, as we also do if your order is placed on a weekend or holiday.

Barring societal collapse and/or the anticipated zombie apocalypse, customers in the U.S. can typically expect orders to reach them within that next 2-7 business days, depending on the delivery address; Alaska, Hawaii and U.S. Territories addresses may take longer, however, as will shipments to Canada.

Alaska, Hawaii and U.S. Territories:

For products to be shipped to addresses in either state or in one of the U.S. Territories, please contact us directly at service@realdealbrazil.com to place your order.

Canada:

For products to be shipped to addresses anywhere in Canada, please contact us directly at service@realdealbrazil.com to place your order.


All Real Deal Brazil orders ship FedEx Ground and FedEx SmartPost, because we've found it overall to be more reliable than other shipping methods, and it also gives us the ability to track packages, if anything ever goes awry in shipping. All in-stock items typically ship same-day if ordered before 3:00 p.m. on a business day.

Shipping times may vary, of course, due to inclement weather.

Faster! I Need It Faster!

We can help! We're pleased to also offer a FedEx guaranteed-shipping option to U.S. and Canadian addresses. To request this option, e-mail us at service@realdealbrazil.com, subject line: Request for FedEx guaranteed shipping.
Need It Faster

Be sure to include in your note not just your name and shipping address, but also a phone number, so we can contact you either that same business day (if we receive the e-mail early enough), or the next available business day, to arrange for your desired shipping date and complete your order.

For Canadian orders shipping FedEx guaranteed: Please note that customs fees and any applicable taxes are the responsibility of the package recipient.


For Our Canadian Customers

All Canadian orders will need to be placed directly through our customer-service department and not through this Website; please contact service@realdealbrazil.com to place your order! We ship FedEx Ground to Canadian addresses (please note that customs fees and any applicable taxes are the responsibility of the package recipient), and tracking info is provided.


For Our International Customers

Due to varying shipping considerations for individual countries, we have to handle all non-U.S. or Canadian orders through our customer-service department, and not through this Website; contact service@realdealbrazil.com. If we are offering a special on shipping unfortunately international shipping does not qualify.


New Hat Doesn't Quite Fit Ya'? (Exchanges)

Did you get surprised by the size of your own head? It happens. So now you've got a hat that's a little too big, or maybe a little too small. No worries; we've got your back! Or your head, anyway...

Simply send us back your wrong-sized hat (if possible, please use the same envelope it came in; be a pal to all the non-zombie critters of the world), and we'll replace it with one of a larger/smaller size!

If you aren't able to reuse the original shipping envelope, please be sure to pack the hat you are returning in a mailer that measures at least 20" x 14". Shipping in anything smaller risks distorting the hat's wire brim in transit, and sometimes permanently bending the wire to where the hat cannot again be reshaped, making it no longer wearable.

Exchanges should be addressed:

Real Deal Brazil
Return for Order # …
305 Industrial Blvd.
Greenville, NC 27834

You'll find your order number included in any correspondence from us (your initial sales confirmation upon placing your online order, for instance, or in our own e-mail confirmation back to you). Please indicate the size that you would like to receive and we will process your exchange order as soon as possible. It is highly recommended that a tracking number is obtained for the returning exchange shipments. Unfortunately, we are unable to provide Shipping Labels for Exchange orders.


Oops! (Returns)

We stand by our products. If you need to send back an RDB item that has some damage, or are returning it within 60 days of purchase because you've decided it's just not for you, please follow the same steps listed above for returning a hat of the wrong size (except that you obviously don't need to include a check with it!). Items must be new, unused, and resellable to be eligible for return. Also, please understand that shipping fees are non-refundable. All orders to Canada are not subject to Exchange or/and Return.

Upon receipt of returned merchandise, we will credit the amount you paid for the product(s), minus our original shipping cost. We will advise you of the amount of this shipping cost when the return authorization is provided. When returning or exchanging item(s) please keep the original packing. We are unable to send out a box or packaging for returns or exchanges. If you do not have the original packaging, you will be responsible for obtaining a new packaging and/or box.


Damages

Although rare, shipping damages do occur. In the event that your product is damaged during shipping, please contact Real Deal Brazil immediately within 2 business days of receiving your order. We will work with you to identify and replace the damaged item(s) and will submit a claim directly to the shipping company. We will reship the damaged item(s) at no cost to you. We will process reshipment of items immediately, but we are not able to expedite the reshipment.


Lost Shipments

In the event of a full or partial lost shipment, please contact Real Deal Brazil within 30 days from time of shipment. We will work with you to identify and replace the lost item(s) and will submit a claim directly to the shipping company. We will reship the lost item(s) at no cost to you. We will process reshipment of items immediately, but we are not able to expedite the reshipment.


Address Change and Cancellation

Address Change Policy.

Please verify your email order confirmation that your shipping address is correct and call customer service immediately if you need to change the shipping address.

Address Change Policy

In the event that you wish to change the shipping address once the order has shipped, there will be a fee to reroute the package. This fee will vary per order, depending on where the package is in transit and the desired location. Please avoid this fee by double checking the address on your order confirmation.

Cancellation Policy

At Real Deal Brazil, we do our best to process and ship orders quickly. Because of this, there is not always a lot of time between when an order is placed and when it is shipped. Please verify that your order is correct before placing it because once an order has shipped, we are not able to make changes or cancel it. If you need to change or cancel an order that has shipped, you will need to contact us for a return authorization. Customers are responsible for the return/rerouting shipping cost. For more information please see our Return Policy above.

Delayed or Refused Delivery

FedEx will make three attempts to deliver your packages to your house or shipment destination. If no one is there to receive the package, FedEx will leave a notice stating that they have made an attempt and when they will make their next attempt, as well as their contact information. If you prefer that your package is left at your door, you may leave a signed notice giving FedEx permission for your package to be left outside your home without a signature. After three unsuccessful delivery attempts by FedEx, packages will be sent back to Real Deal Brazil. In this case, the customer will be responsible for the full shipping costs as estimated by FedEx for reshipment.

All refused Deliveries are treated as a regular return. If you refuse a delivery of any order placed on Real Deal Brazil, the package will be returned to our warehouse. You will receive a refund for the merchandise and tax paid minus the return shipping charges. For more information please see our Return Policy above.

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Hat Sizing

Hat Size Hat Size Fitted Size
X-Small 20 6 3/8
Small 21.5 6 3/4
Medium 22 7
Large 23 7 3/8
X Large 24 7 5/8
XX Large 25 8