WHEN'S IT GONNA SHIP?
*Please note customer service will have limited hours during this time but will respond to emails as soon as possible.
Fast shipping R us! Our goal is to ship your Real Deal Brazil order the same business day, if your order is received before 3:30 p.m. EST; otherwise, we ship the next business day, as we also do if your order is placed on a weekend or holiday. Barring societal collapse and/or the anticipated zombie apocalypse, customers in the U.S. can typically expect orders to reach them within that next 2-7 business days, depending on shipping method and delivery address; Alaska, Hawaii and U.S. Territories addresses may take longer, however, as will shipments to Canada.
Alaska, Hawaii and U.S. Territories: For products to be shipped to addresses in either state or in one of the U.S. Territories, please contact us directly at email@example.com to place your order.
Canada: For products to be shipped to addresses anywhere in Canada, please contact us directly at firstname.lastname@example.org to place your order.
We offer two shipping options for customers in the contiguous United States to choose from at checkout:
- Standard. Best-value shipping; choose this for regular delivery. Our Standard shipping may be either USPS or FedEx, depending on the weight and bulk of the item(s) ordered, or the quantity ordered. All orders ship inside of 24 hours and, for most U.S. addresses, are delivered in 3-4 business days, though with no guarantee of delivery date, and no tracking number, unless the package happens to go FedEx.
- FedEx Ground. A little more expensive than our Standard shipping. We offer FedEx Ground for those customers who desire a guaranteed delivery date, and the ability to track a package's progress from our address to theirs. FedEx Ground orders typically ship same-day if ordered before 3:30 p.m. on a business day. For FedEx transit times to U.S. addresses, consult our Fed Ex Ground map; delivery usually takes two business days to most East Coast addresses and five business days to most West Coast addresses.
Estimated transit times for the FedEx Ground option for U.S. shipments:
The above map is for U.S. FedEx Ground orders ONLY. If you're placing an order on Wednesday before 3:30 p.m. and are in the 2-business-day group, your order will be delivered that Friday; if in the 4-business-day group, your order will be delivered the following Tuesday. Fed Ex delivers on Saturdays; however, if your delivery falls on a Monday, the actual delivery will be that Tuesday instead.
FASTER! I NEED IT FASTER!
We can help! We're pleased to also offer a FedEx guaranteed-shipping option to U.S. and Canadian addresses. To request this option, e-mail us at email@example.com, subject line: Request for FedEx guaranteed shipping. Be sure to include in your note not just your name and shipping address, but also a phone number, so we can contact you either that same business day (if we receive the e-mail early enough), or the next available business day, to arrange for your desired shipping date and complete your order.
For Canadian orders shipping FedEx guaranteed: Please note that customs fees and any applicable taxes are the responsibility of the package recipient.
FOR OUR CANADIAN CUSTOMERS
All Canadian orders will need to be placed directly through our customer-service department and not through this Website; please contact firstname.lastname@example.org to place your order! We ship FedEx Ground to Canadian addresses (please note that customs fees and any applicable taxes are the responsibility of the package recipient), and tracking info is provided.
FOR OUR EUROPEAN CUSTOMERS
We have to handle all European orders through our customer-service department, and not through this Website; please contact email@example.com. But for much cheaper, and faster, shipping for you fine folks across the pond, contact our European counterpart of the Real Deal Brazil, www.RealDealBrazil.eu, to place your order.
ALL OTHER INTERNATIONAL CUSTOMERS
Due to varying shipping considerations for individual countries, we have to handle all non-U.S. or Canadian orders through our customer-service department, and not through this Website; contact firstname.lastname@example.org.
NEW HAT DOESN'T QUITE FIT YA?
Did you get surprised by the size of your own head? It happens. So now you've got a hat that's a little too big, or maybe a little too small. No worries; we've got your back! Or your head, anyway...
Simply send us back your wrong-sized hat (if possible, please use the same envelope it came in; be a pal to all the non-zombie critters of the world), and we'll replace it with one of a larger/smaller size!
If you aren't able to reuse the original shipping envelope, please be sure to pack the hat you are returning in a mailer that measures at least 20" x 14". Shipping in anything smaller risks distorting the hat's wire brim in transit, and sometimes permanently bending the wire to where the hat cannot again be reshaped, making it no longer wearable.
Returns should be addressed:
Real Deal Brazil
Return for Order # …
305 Industrial Blvd.
Greenville, NC 27834
You'll find your order number included in any correspondence from us (your initial sales confirmation upon placing your online order, for instance, or in our own e-mail confirmation back to you).
Please include a check for $2.50 made out to Real Deal Brazil to cover shipping. Also, enclose a note with your address, a phone number in case there are any questions at our end, and the new size you want.
We stand by our products. If you need to send back an RDB item to have some damage repaired, or are returning it within 60 days of purchase because you've decided it's just not for you, please follow the same steps listed above for returning a hat of the wrong size (except that you obviously don't need to include a check with it!). Also, please understand that shipping fees are non-refundable.